Our commitment to you

• Your privacy and safety are of utmost importance to us and to that end, we will not disclose any information that you share with us, unless we feel that you may be a danger to yourself, to us, or to others.

• We can and will signpost you to professional services if we or you feel that it would be beneficial.

• We will monitor the chat forums on a daily basis in order to ensure that all content remains in accordance with the house rules.

• We promise that any abusive behaviour will not be tolerated; and any member that is not abiding by the house rules will be asked to leave. To that end, The Listening House owners reserve the right to suspend or terminate a membership at any time.

• Your membership fee remains at the same price as when you signed up, for as long as you remain a member. Any returning members will pay the relevant fee at that time.

• You can cancel your membership at any time without incurring any additional fees. We simply ask that you submit your cancellation in request via email to us. Please note that we require 14 days notice in order for your payment cancellation to take effect.

• There are no refunds on the yearly memberships, or partial refunds on the monthly memberships.

• Introductory Listens are for new members only. If you cancel and then rejoin within 12 months your membership will not include the 2x introductory Listens. 

​

Your commitment to us

• In order to preserve the energy and the ethos of the house, you agree to abide by the house rules.

• In order to ensure that the house remains a safe space, you agree to keep conversations held within the house private, and will not discuss them outside the house.

• You understand that we are not trained counsellors and as such do not provide therapy and/or advice.

• You accept that the responsibility for any course of action that you take lies solely with you.

• You will give us as much notice as possible if you need to reschedule an appointment in exceptional circumstances.

• You understand that if you fail to attend any booked session without notifying us in advance, you will lose the opportunity to reschedule, and will not receive a refund.

• In order to maintain the integrity of the house, you agree to keep your login details private and will not disclose them to anyone else, or give permission for anyone else to use them.

​

These Terms and Conditions will apply to the membership services provided by E. Claire Consultancy Limited,
whose trading name is The Listening House, a company registered in England and Wales under number
11028738, whose registered office is at 9 London Road, Southampton, Hampshire SO15 2AE, United Kingdom.